That’s completely fine. Together we can explore styles, refine ideas, and shape a design that feels right for you. You will be guided each step with options and we can provide alternatives as needed.
Each bespoke project is different, and timelines vary depending on the complexity of the design. Some pieces can be completed in as little as four weeks, while more detailed projects may take longer. As a general guide, allowing around six weeks is ideal.
Absolutely. You’ll be part of each stage – from selecting stones and metals to approving the final design before production begins. You will receive updates, mock ups and we will collaborate together each step to create your dream piece.
All bespoke pieces are crafted by our trusted Melbourne-based team of skilled master jewellers and diamond setters, ensuring every design is made with care and precision.
WEBSITE ORDERS
Yes, we have a number of options to choose from - these are delivered electronically to the e-mail address entered at checkout, and valid for 3 years from date of purchase. Gift cards can be purchased here.
We want you to love your new Elle Forma piece. You can return your item to us for an exchange or refund provided it is unworn and in new condition. For more information see our Returns page.
The rings on our website are based on the UK/Australian Ring Size System. Your ring size can be measured at a local jewellery store or you can purchase our ring sizer tool here.
Absolutely! Just add your gift message to the notes section during checkout and we will take care of the rest. If you remember after you have checked out just email us at hello@elleforma.com.
We understand that sometimes accidents happen. If you have acciendentally lost an earring and only wish to purchase a single replacement earring, we will do our best to help you. Contact us here and if available we can provide you with options for purchasing a single earring.
Each product has the available options from the drop down menu. Please contact us if there is something you would like personalised.
For some styles we may be able to customise certain gemstones based on availability and colour. From time to time we get access to unique gemstone colours so please contact us if there is something you are wanting.
AFTERPAY
Afterpay allows you to purchase from the Elle Forma online store and pay later in four easy interest-free instalments through Afterpay.
To pay with Afterpay:
Add your items to the cart
Select Afterpay as the payment option at the checkout
Signup or use your existing Afterpay account and App.
For up to date pricing please visit the Shipping page.
Each product has a 'Dispatch Time' note at the bottom of the description. We will always aim to get your order out to you within this time frame. You will be sent the tracking number once it has shipped which can then be tracked via Australia Post or DHL.
Yes, we currently ship to select countries via DHL express. We are always updating the list so if your country doesn't appear on the list contact us and we will do our best to accomodate for you.
To ensure safe delivery of your pieces each order will be sent with included tracking and insurance. It will need to be signed for on delivery or it will be taken to the post office for safe collection if you're not home to sign.
CARE
When you're not using your jewellery it is recommended to store each piece individually in a soft lined pouch or a small plastic zip lock bag that is sealed tightly. They should be stored in a dry, cool place.
Each order receives a complimentary professional polishing cloth. This can be used to polish gold jewellery, taking care to avoid rubbing gemstones directly. The cloth is reusable and will remain effective as long as it is not washed.
Another method for cleaning your jewellery is to soak it in warm soapy water. A soft brush can be used to gently clean the piece, avoiding direct contact with any gemstones. Opals require extra care.
MATERIALS
We have taken a considered approach to production of our jewellery.
Our jewellery is either made to order or created in limited quantities to ensure there is no excessive production.
With a focus on conscious purchasing and commitment to using quality materials, the pieces are all made with precious metals (solid gold).
Elle Forma pieces are made with solid gold, in 9K, 14K and 18K.
When it came to sourcing packaging elements, we factored in how to minimise the use of plastics whilst still sending your jewellery pieces safely and beautifully.
As part of our ongoing commitment to sustainability the packaging materials can be recycled, composted or reused. They were also sourced from local Australian and New Zealand businesses.
Your Elle Forma pieces will be sent in a timeless keepsake box and gift wrapped in FSC certified tissue paper which can be composted or recycled. The outer mailing box is made from recyclable materials and can also be recycled.
Our gemstones are responsibly sourced primarily from within Australia.
The diamonds in our jewellery are conflict-free and natural.
OTHER
Yes! We love this part of the job, and have an extensive trusted jewellery network that we regularly use for custom sourcing requests.
We can help you source just about anything for eg a particular chain, bracelet or bangle to name a few. Contact us to start the conversation.
The easiest way is to check if it has a hallmark/stamp - the position of the hallmark will depend on the type of jewellery. It could be inside of the ring band or the earring butterly backing for example. Depending on the gold type, it will either specify a karat or related number, for example 9K or 375. You can refer to our Solid Gold Guide here for more information.
Jewellery that is made from solid gold can be melted down to renew down the line. Being a precious metal, solid gold will forever retain its value. Sterling silver can also be recycled.
Solid gold consists of pure gold mixed with a portion of another alloy.
Gold plated refers to a layer of gold over a base like brass or copper.
Gold Vermeil is gold plating over a sterling silver base.
